Member-Only Webinars

Enjoy these exclusive webinars open to members of Child Care Aware® of America. Interested in attending? Learn more about becoming a member.


Consumer Education Webinar Series

Recorded July 28, 2020 –  Part 1: Consumer Education 101 for CCR&Rs

If you’re new to the Child Care Resource & Referral (CCR&R) field, this training will introduce basics of consumer education and give you a foundation for engaging families and educating them about searching for and choosing a high-quality child care program. For CCR&R veterans, this webinar will offer a review of consumer education basics that might inspire you to refresh the way you deliver information and services to families in your area and give you some ideas on how to adjust it during the pandemic.

Recorded August 25, 2020 – Part 2: A Conversational Approach to Consumer Education

Child care consumer education is a new topic for many families. When delivering this important information, you want each family to truly internalize your message. Engaging each parent or caregiver is crucial to this process. This webinar will provide you with ideas for how to engage families in consumer education information through active listening, customization and asking the right questions.

Recorded September 29, 2020 – Part 3: Adapting Consumer Ed to Reach Families with Children Who Have Special Needs

Recording coming soon

Consumer education for families of children with special needs will be similar in many ways to the information you would offer to all families who contact your organization. However, we can offer a little extra care and a slightly different approach to consumer education to ensure that families of children with special needs receive the resources that can best assist their child. This webinar will provide ideas for adjusting your consumer education conversation.

October 29, 2020, 1:00 p.m. EDTConsumer Education for Tricky Situations

Recording coming soon

Have you ever been on a consumer education call and found yourself faced with a situation you were unsure how to handle? If so, then this webinar is for you! During this 1-hour session, we will review specific tricky situations that consumer education and referral specialists might encounter and work on how to problem-solve creatively and collaboratively. You will have the opportunity to engage and discuss with colleagues as we brainstorm and pool together ideas on how to navigate these types of difficult situations.

Additional Member Exclusive Webinars

October 27, 2020, 3:30 p.m. EDT – Strengthening the CCR&R System through Technology

Recording coming soon

Have you noticed technology firms that are entering into the child care space lately? Join us as we engage in a conversation around how Child Care Resource & Referral (CCR&R) agencies can partner with and leverage the strengths of these firms to strengthen the CCR&R and child care system we support.
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