Learn who to contact with your questions or concerns below.

General Inquires:

  • Call: (703) 341-4100, Mon-Friday 8:30 a.m. – 5 p.m. EST

Media requests:


Member Engagement Services


Public Policy

  • Call: 703) 341-4116, Mon-Friday 8:30 a.m. – 5 p.m. EST
  • Email: takeaction@usa.childcareaware.org

Emergency Preparedness

  • Call: (703) 341-4111,  Mon-Friday 8:30 a.m. – 5 p.m. EST
  • Email: preparedness@usa.childcareaware.org

Family Engagement

  • Call: (703) 341-4100, Mon-Friday 8:30 a.m. – 5 p.m. EST
  • Email: familyengagement@usa.childcareaware.org

Business and Development and Fundraising


NDS Help Desk

  • Call: (866) 789-7590, Mon-Friday 8:30 a.m. – 5 p.m. EST
  • Email: ndshelpdesk@usa.childcareaware.org

Child Care Aware Training Academy

  • Call: (703) 822-7734
  • Email: ccata@usa.childcareaware.org

Help finding child care referrals, resources and information where you live:

  • Call: 1(800) 424-2246, Mon/Wed/Fri 9:30 a.m. – 6 p.m. EST, Tues/Thurs 8 a.m. – 4 p.m. EST
  • Live Chat: Request a chat as available, Monday-Friday
  • Email: info@childcareaware.org

Research


CCR&R Services

  • Call: (571) 527-3213, Mon-Friday 8:30 a.m. – 5 p.m. EST
  • Email: ccrr@usa.childcareaware.org

Partnerships

  • Call: (703) 341-4115
  • Email: partnerships@usa.childcareaware.org

Webinars, membership and more:


Military and DoD Fee Assistance Program information and questions:

Currently, we are experiencing a higher than normal request volume. Applications, recertifications, and updates are being processed in the order that they are received. Please know we are experiencing longer processing times, longer hotline hold times, and possible delays in returning emails and voicemails. We apologize for any inconvenience that this may cause. Thank you for your patience.

Military and DoD fee assistance information and services are unfortunately not available through our Live Chat feature.