Learn who to contact with your questions or concerns below.
General Inquiries
- Call: (703) 341-4100, Mon-Friday 8:30 a.m. – 5 p.m. EST
Media Requests
- Call: (703) 341-4161, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: news@usa.childcareaware.org
Member Engagement Services
- Call: (703) 341-4105, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: membership@usa.childcareaware.org
Public Policy
- Call: (703) 341-4116, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: takeaction@usa.childcareaware.org
Emergency Preparedness
- Call: (703) 341-4111, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: preparedness@usa.childcareaware.org
Family Engagement
- Call: (703) 341-4100, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: familyengagement@usa.childcareaware.org
Business and Development and Fundraising
- Call: (571) 303-2305, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: giving@usa.childcareaware.org
NDS Help Desk
- Call: (866) 789-7590, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: ndshelpdesk@usa.childcareaware.org
Child Care Aware Training Academy
- Call: (703) 822-7734
- Email: ccata@usa.childcareaware.org
Child Care Referrals, Resources and Information Where You Live
- Call: (800) 424-2246, Mon/Wed/Fri 9:30 a.m. – 6 p.m. EST, Tues/Thurs 8 a.m. – 4 p.m. EST
- Live Chat: Request a chat as available, Monday-Friday
- Email: info@childcareaware.org
Research
- Call: (703) 341-4155, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: research@usa.childcareaware.org
CCR&R Services
- Call: (571) 527-3213, Mon-Friday 8:30 a.m. – 5 p.m. EST
- Email: ccrr@usa.childcareaware.org
Partnerships
- Call: (703) 341-4115
- Email: partnerships@usa.childcareaware.org
Webinars, Membership and More
- Call: (703) 341-4100
- Email: learnnmore@usa.childcareaware.org
Military and DoD Fee Assistance Program Information and Questions
- Call: (800) 424-2246, 8 a.m. – 7 p.m. EST, Monday-Friday
- Email: militaryinfo@childcareaware.org
- Chat: Military and DoD families can request a chat with a fee assistance specialist through their online application. Visit the Fee Assistance/Respite page to find your branch’s information, application and log-in pages.
Currently, we are experiencing a higher than normal request volume. Applications, recertifications, and updates are being processed in the order that they are received. Please know we are experiencing longer processing times, longer hotline hold times, and possible delays in returning emails and voicemails. We apologize for any inconvenience that this may cause. Thank you for your patience.
