Learn who to contact with your questions or concerns.

Need help after hours? Send an email to the appropriate department below. 

Military and DoD Fee Assistance Program Information and Questions

  • Call: (800) 424-2246, 8 a.m. – 7 p.m. EDT, Monday-Friday 
  • Email: militaryinfo@childcareaware.org 
  • Chat: Military and DoD families can request a chat with a fee assistance specialist through their online application. Visit the Fee Assistance/Respite page to find the information, application and log-in page for your branch of service.

National Child Care Information and Referral Center

  • Call: (800) 424-2246, Mon/Wed/Fri 9:30 a.m. – 6 p.m. EDT, Tues/Thurs 8 a.m. – 4 p.m. EDT 
  • Email: info@childcareaware.org  
  • Chat: Click the chat icon to the right to request a live chat

Emergency Child Care Technical Assistance Center (ECCTAC)

Media Requests

Member Engagement Services

Policy and Advocacy

Emergency Preparedness, Response and Recovery 

NDS Help Desk

Research

Donors and Fundraising

Partnerships – Foundations, Nonprofits and Corporate Sponsors 

General Inquiries